1. About these Terms
These Terms and Conditions apply to the services of Eagle Eye Intelligence Agency. They explain how we work with clients, from the first conversation to the delivery of agreed work. Please read them before you accept a proposal.
2. Eagle Eye Intelligence Agency
Eagle Eye Intelligence Agency is part of Eagle Vision Business B.V., a private limited company under Dutch law.
- Registered addressJacques Lebrunstraat 34, 1361 CC Almere, the Netherlands
- Chamber of Commerce (KvK) number96548479
- VAT numberNL867656347B01
- Emailconnect@eeia.ai
3. Applicability
These Terms apply to every proposal, agreement and service of Eagle Eye Intelligence Agency, unless we agree otherwise in writing. Our services are intended for businesses and organisations, not for consumers. General terms of the client do not apply unless we accept them in writing.
4. Services
We help organisations identify where growth, margin, time or capacity is being lost, and connect the right strategy, expertise and systems to it. Our work covers Business Strategy & Economics, Branding & Marketing, Data Analytics & Business Intelligence, Dashboard Development & Data Visualisation, AI & Digital Infrastructure, Organisational Development and Creative Strategy & Communication. We do not sell one fixed package: the services for each client follow from the proposal.
5. Growth Strategy Calls
The Eagle Eye Growth Strategy Call is a free 20-minute conversation to understand your situation and decide whether and how we can help. It is not consultancy, and no agreement is formed by booking or holding it. Any views and indicative figures shared in the call are not binding. Our website is informational: nothing on it is an offer that can be accepted.
6. Proposals
If we see a fit, we send a tailored proposal setting out the solution, scope, deliverables, timeline and commercial terms. A proposal is valid for the period stated in it. Only figures in a signed proposal are binding.
7. Statements of work and project scope
The accepted proposal, together with any statement of work, defines the scope. Work outside that scope is not included unless agreed in writing.
8. Formation of an agreement
An agreement is formed when you accept the proposal in writing or electronically, and the other steps stated in the proposal have been completed, such as signing an agreement or making an agreed payment. Where the proposal asks for an advance payment, work starts once we have received it.
9. Client responsibilities
You provide the access, information, people and decisions we reasonably need, on time. You make sure you have the rights to the materials and accounts you give us access to.
10. Information supplied by the client
Our analyses depend on the information you supply. We work with what you give us and mark assumptions, but we are not responsible for errors caused by incomplete or incorrect information from you.
11. Fees
Fees are set out in the proposal. Unless stated otherwise, fees are exclusive of VAT. Media spend, platform and software costs, API and messaging costs, and fees for creators or other third parties are not included, unless the proposal explicitly includes them. Changes to fees for ongoing services only apply after written agreement.
12. Invoicing and payment
We invoice as set out in the proposal.
- Payment term: 7 days after the invoice date, unless the proposal states otherwise.
- Advance payment: where the proposal includes one, work starts once it has been received.
- Late payment: we first send a reminder with 14 days to pay. After that, statutory commercial interest and extrajudicial collection costs as set by law are due.
13. Scope changes
Either party can request a change in scope. We confirm the effect on timeline and fees in writing before the change is carried out.
14. Additional work
Work outside the agreed scope is only carried out after written agreement, at the rates or terms agreed at that time.
15. Delivery
We deliver the work described in the proposal. Deliverables are considered accepted when you confirm acceptance or, where the proposal sets a review period, when that period ends without substantiated objections.
16. Timelines
Timelines in a proposal are estimates made in good faith, not strict deadlines, unless explicitly agreed as such in writing.
17. Dependencies and client delays
If we depend on information, access, feedback or decisions from you and these arrive late, timelines move accordingly. Extra work or costs caused by such delays may be charged, after we have informed you in advance.
18. Third-party platforms and services
We often work with third-party platforms, such as advertising, analytics, CRM or automation tools. Their own terms apply. We are not responsible for changes, outages or decisions of those platforms. Where possible, accounts and licences are set up in your name.
19. Intellectual property
Rights in deliverables created specifically for you transfer to you once the related invoices have been paid in full, unless the proposal states otherwise. Until then, you may use them for the purpose of the engagement.
20. Pre-existing intellectual property
Our methods, templates, models, tools and know-how that existed before the engagement or are developed independently remain ours. Where they are part of a deliverable, you receive a right to use them for your own business. You may not copy, resell or build them into your own products or services without our written permission.
21. Client materials
Materials you provide remain yours. You give us permission to use them for the purpose of the engagement.
22. Portfolio and case-study usage
We will only name you as a client or publish a case study with your prior written permission.
23. Confidentiality
Both parties keep confidential information of the other party confidential and only use it for the engagement, unless disclosure is required by law.
24. Data protection
We process personal data in line with the GDPR and our Privacy Policy. Where we process personal data on your behalf, we agree a data processing agreement.
25. Commercial outcomes
Our work is aimed at better commercial decisions and results. Outcomes also depend on factors outside our control, such as the market, your team, your decisions and third-party platforms.
26. No guarantee of specific growth or financial results
Unless explicitly agreed in writing, we do not guarantee specific growth, revenue, margin or other financial results. Analyses, forecasts and the Personalized Findings of the Eagle Intelligence Growth Scan are indications, not guarantees.
27. Cancellation
You can reschedule a Growth Strategy Call free of charge. If you cancel an accepted proposal or scheduled work, you pay for the work carried out up to that moment and for third-party costs that can no longer be cancelled.
28. Termination
Ongoing services can be ended in writing with the notice period stated in the proposal. Either party may end the agreement with immediate effect if the other party seriously fails to meet its obligations and does not remedy this within a reasonable period after written notice, or in case of bankruptcy or suspension of payments. Work already carried out remains payable.
29. Suspension
We may suspend work if invoices remain unpaid after a reminder, or if you do not meet your obligations, until the matter is resolved.
30. Liability
Our liability is limited to the fees paid under the agreement concerned or, if higher, the amount paid out by our insurer in that case. We are not liable for indirect damage, such as lost revenue, missed opportunities or loss of data, nor for failures, changes or decisions of third-party platforms. These limits do not apply in case of intent or deliberate recklessness, or where the law does not allow them.
31. Indemnification
You indemnify us against claims of third parties arising from materials, data or account access you provide to us, for example where you did not have the rights to them.
32. Force majeure
Neither party is liable for failure to perform caused by circumstances beyond its reasonable control. Obligations are then suspended. If that lasts longer than two months, either party may end the agreement; work already carried out remains payable.
33. Complaints
If you are not satisfied, please tell us in writing at connect@eeia.ai as soon as possible after you noticed the issue. We confirm receipt within 5 working days and give a substantive response within 14 days.
34. Governing law
These Terms and every agreement with us are governed by Dutch law.
35. Disputes
We first try to resolve any dispute together. If that does not succeed, the dispute is submitted to the competent court in the Netherlands.
36. Amendments
We may amend these Terms. Amended Terms apply to proposals issued after the change. Existing agreements continue under the Terms agreed at the time, unless both parties agree otherwise.
37. Contact details
Questions about these Terms? Email connect@eeia.ai or use our contact page.
Last updated: 10 October 2026